Privacy Policy

1. Introduction

Welcome to Firetuff Private Limited ("we," "us," or "our"). We are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or make a purchase of fire extinguishers from us.

Firetuff Private Limited, with its head office located at Plot No. 332, Basai Enclave-II, Sector 37C, Gurugram, Haryana - 122002, is the data controller for the purposes of this Privacy Policy.

By engaging with us, you agree to the practices described in this Privacy Policy. Please read it carefully.

2. Information We Collect

• Personal Identification Information: Name, contact details (email address, phone number), billing and shipping address.
• Payment Information: Payment card details or other financial information used for processing transactions.
• Transaction Details: Information about the products you have purchased, delivery preferences, and any customer support interactions.
• Website Usage Information: Information on how you use our website, including cookies and analytics data.

3. How We Use Your Information

• To fulfill your orders, process payments, and arrange for product deliveries.
• To respond to your inquiries, provide support, and handle returns or exchanges.
• To send promotional offers, updates, newsletters, or other marketing communications (if you have opted in).
• To improve and personalize your experience on our website, analyze user behavior, and enhance our services.
• To comply with legal obligations, such as record-keeping and fraud prevention.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

• With Service Providers: Trusted third-party vendors or service providers (such as payment processors, shipping companies, and marketing agencies) who assist us in fulfilling orders, processing payments, or delivering services on our behalf.
• For Legal Requirements: When required to do so by law or in response to a legal request, such as a subpoena, or to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the following rights concerning your personal information:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of any inaccurate or incomplete personal data.
• Deletion: Request the deletion of your personal information, subject to legal or contractual requirements.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in any email we send.

To exercise these rights, please contact us at the details provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device and enable us to recognize you and your preferences. You can control the use of cookies through your browser settings, though this may affect your experience on our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the "Effective Date" at the top of the policy will be updated accordingly. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at: