Return Policy

Introduction

At Firetuff Private Limited, we strive to provide the highest quality fire extinguishers to ensure your safety. However, we understand that sometimes a product may not meet your expectations. This Return Policy outlines the conditions under which you may return a product purchased from our website and how we handle returns.

By purchasing from Firetuff Private Limited, you agree to the terms outlined in this Return Policy. Please read it carefully.

1. Return Eligibility

• • Return Period: Returns must be initiated within 7 days of receiving the product.
• • Product Condition: The fire extinguisher must be unused, in its original packaging, and in a resellable condition. The product should not have been damaged, altered, or used.
• • Proof of Purchase: You must provide a valid proof of purchase (invoice or order number) when requesting a return.

2. Non-Returnable Items

• • Products that have been used, tampered with, or damaged after delivery.
• • Fire extinguishers that are missing their original packaging or have been opened.
• • Items purchased beyond the 7-day return period.
• • Customized or special-order products.

3. How to Return a Product

To initiate a return, please follow these steps:

• • Contact Us: Reach out to our customer service team at customercare@firetuff.in or 9818090824 within 7 days of receiving your order. Please include your order number, the reason for the return, and a description of the condition of the product.
• • Return Authorization: Upon receiving your return request, our customer service team will guide you through the return process and may issue a Return Merchandise Authorization (RMA) number if applicable.
• • Return Shipping: You will be responsible for the return shipping costs unless the product was received damaged or defective. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value to ensure the safe return of the product.

4. Inspection and Refund Process

Once we receive the returned product, we will inspect it to ensure it meets the return conditions (unused, in original packaging, and undamaged). If the return is approved:

• • Refund Method: Refunds will be processed to the original payment method used for the purchase.
• • Processing Time: Please allow up to 7-10 business days for the refund to be processed after we receive the returned item.

5. Damaged or Defective Items

If you receive a fire extinguisher that is damaged, defective, or not as described, please notify us immediately at customercare@firetuff.in or 9818090824 within 7 days of receipt. We will provide a full refund or replacement at no additional cost to you. In the case of defective items, we may request photos of the damage or defect for quality control purposes.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original product following the steps outlined above and place a new order for the desired item.

7. Contact Us

If you have any questions regarding our return policy or need assistance with the return process, please contact our customer service team at:

8. Changes to This Return Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on our website, and the effective date at the top of this policy will be updated accordingly.